Frequently asked questions
What people ask most, with clear answers.
Does the app provide subscriptions?
No. NEXORA TV is only a media player; it does not sell or provide subscriptions.
Can I use the app without a subscription?
You need compatible service details from an external provider; the app itself contains no content.
Where do I get my login details?
From your own service provider: the server URL, username and password.
Why don't the channels play?
Check your subscription details and that it's still valid, stop playback on any other device using it, then contact your provider if it continues.
Does the app sell movies or series?
No. The app does not sell or host any channels, movies or series.
Which devices are supported?
iPhone and iPad with iOS / iPadOS 17 or later.
Are my subscription details safe?
They are kept in the iOS Keychain on your device only, and the app sends them only to your provider's server to sign in and play.
How do I refresh lists or update the app?
Lists: 'Refresh content' in Settings. The app: from the App Store or TestFlight, depending on how you installed it.